Last updated: 4 September 2026
This Refund and Return Policy applies to all purchases made on lp.oldfoxarmy.com, operated by Old Fox Strategic Consulting LLP. Please read it carefully before completing your payment.
1. Nature of the product
We sell access to a live online workshop and its accompanying digital materials. No physical goods are sold, shipped or delivered. There is therefore no physical return or exchange, and no shipping charges are levied.
2. General refund position
Because access to the workshop and its digital materials is granted immediately upon successful payment, all sales are final and registration fees are non-refundable. This includes, but is not limited to, situations where:
- you are unable to attend the live session for personal, work or technical reasons;
- you do not join the session at the scheduled time;
- you change your mind after registering;
- you did not receive the joining link because incorrect or incomplete contact details were entered at checkout;
- you are removed from the session for breach of the code of conduct in our Terms and Conditions.
Because the workshop runs on a recurring schedule, if you miss the session you registered for, we will normally move your seat to the next available date on request. This is offered in place of a refund.
3. When we do issue a refund
We issue a full refund in the following situations:
- Cancellation by us. If we cancel the workshop and do not offer a replacement session, you receive a full refund.
- Rescheduling by us. If we move your session and no future date suits you, you may request a full refund instead of a transfer.
- Duplicate or multiple payments. If you were charged more than once for the same registration, the extra amount is refunded in full.
- Payment debited without confirmation. If money was debited but your registration was not confirmed, the amount is either refunded in full or your registration is confirmed, at your choice.
- Failure on our side. If a verified technical failure on our side prevented you from accessing the live session and no alternative access or recording could be provided, you receive a full refund.
4. How to request a refund
Email anyloanscompany@gmail.com from the email address used at registration, with the subject line “Refund Request”, and include:
- your full name and the mobile number used at registration;
- the Razorpay Payment ID or Order ID from your payment confirmation;
- the date and amount paid;
- the reason for your request.
Requests must be raised within 7 days of the payment date, or within 7 days of a cancelled or rescheduled session, whichever is later. Requests raised after this window may not be considered.
5. Processing time
We acknowledge every refund request within 2 working days and communicate our decision within 5 working days. Approved refunds are processed through Razorpay to the original payment method only. Once processed, the amount typically reflects in your account within 5 to 7 working days, depending on your bank or card issuer. We are not responsible for delays caused by banks or payment networks after a refund has been initiated at our end.
6. Cancellation by you
You may cancel your registration at any time in writing, but as set out in Section 2 a cancellation by you does not by itself entitle you to a refund. Where possible we will offer to move your seat to a later session. Any such transfer is a goodwill gesture and not an obligation.
7. Chargebacks
If you believe a charge is incorrect, please write to us first at anyloanscompany@gmail.com. We resolve genuine payment issues directly and promptly, which is faster for you than raising a dispute with your bank.
8. Contact
For any question about this policy, write to anyloanscompany@gmail.com. See also our Terms and Conditions and Contact Us page.